Spider Tracking Return Policy
How long do I have
to return a product?
-
The customer must request a return for refund
within 7 days of receiving the item. No
refunds after 7 days. An RMA ( Return Merchandise
Authorization ) must be requested and issued prior
to the return of any product.
-
No refund will be given on a product that has been opened or used.
-
The customer
will be charged a 30% restocking fee on all accepted returns
for refund.
-
Spider Tracking reserves the right to refuse a refund if it appears the
product has been opened, used, or damaged.
-
All return(s) must have the original packaging and accessories.
-
The shipping fee is non-refundable for returns.
The buyer is always responsible for return shipping
costs and insurance, and Spider Tracking will not
reimburse any customer return shipping costs.
How do I request an RMA?
-
To request a RMA number, go to the Spider Tracking website (www.spidertracgps.com)
click on return policy and explain the reason for
your return request.
-
No RMA numbers will be issued
without a signed return policy. Print and sign a
copy of this return policy and fax it to
941.474.4359. Upon approval, an RMA will be emailed
to the customer.
-
Each return MUST have an RMA number, the "Return Merchandise
Authorization" number. Write the RMA number on the
outside of the box before returning any product.
Returns without RMA numbers will not be accepted
from the shipping carrier.
How can I exchange a non-operational product that is
under warranty?
-
Defective and non-operational hardware which are under warranty will
be repaired or replaced at no cost to the
customer if the product is still within the warranty
period. All hardware and related components
purchased from Spider Tracking have a 1 year
manufacturer's warranty.
-
Spider Tracking
will either exchange the device or
provide a loaner device to the customer during the
repair.
-
When returning a product, Spider Tracking recommends the use of a
carrier that can track packages. The customer is
responsible for insuring the returned item. Spider
Tracking will not be responsible for any loss or
damage in shipping from the customer.
What should I do if I received damaged product?
-
Customer must inform Spider Tracking of any order discrepancy within 72
hours of the delivery date. Physical damage to any
product will void the product's warranty and the RMA
Policy. Damaged product will be replaced upon
return.
When can I expect my money to be refunded?
-
Returns are processed within
5-7 business days.
By
purchasing our product, you are agreeing to the terms
and conditions of Spider Tracking’s return policy:
To request
an RMA Number, please print, sign and fax this page to
us at 941.474.4359.
click here for PDF version
Print Name:
______________________________________________________
Address:
_________________________________________________________
Phone:
___________________________________________________________
Email:
____________________________________________________________
Signature:
_________________________________________________________
Date:
_____________________________________________________________
|
